Our Commitment to Your Privacy

Information We Collect

We collect information that helps us provide and improve our services:

• Personal Identification: Name, contact details, address, and identification numbers when necessary for installations
• Service Information: Details about your DSTV setup, installation requirements, and technical specifications
• Payment Details: Billing information for service payments (securely processed through encrypted channels)
• Technical Data: IP address, browser type, device information, and website usage patterns
• Communication Records: Correspondence through email, phone, or contact forms

How We Use Your Information

We use your information responsibly and only for legitimate business purposes:

• To provide, schedule, and complete installation and repair services
• To communicate about appointments, service updates, and billing
• To improve our services, website functionality, and customer experience
• To comply with legal obligations and regulatory requirements under POPIA
• To protect against fraud, unauthorized transactions, and security threats
• To send marketing communications only with your explicit consent

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share information with:

• Service Providers: Trusted partners who assist with payment processing, scheduling, and technical support
• Legal Compliance: When required by law, court order, or government regulation
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• Safety and Security: To protect our rights, property, or safety, or that of others

All third parties are required to maintain confidentiality and security standards equivalent to our own.

Data Security

We implement robust security measures to protect your information:

• Encryption of sensitive data during transmission and storage
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Secure data storage with industry-standard protections
• Employee training on privacy protection and POPIA compliance

While we take all reasonable precautions, no data transmission over the internet can be guaranteed as 100% secure.

Your Rights Under POPIA

As a South African resident, you have specific rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Object: Object to the processing of your personal information
• Right to Deletion: Request deletion of your personal information when no longer needed
• Right to Complain: Lodge a complaint with the Information Regulator

To exercise these rights, please contact us using the information below.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site traffic:

• Essential Cookies: Required for basic site functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used only with your consent to show relevant ads

You can manage your cookie preferences through your browser settings. Disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a prominent notice on our website or contacting you directly when appropriate. We encourage you to review this policy regularly.